I made these for my daughter's Kindergarten class for Valentine's Day. I read all the comments before making and thought I would try anyway. I think the problem is the baking time. The first dozen were a little too "done" because I had set the timer for the 21 minutes as it said on the box. When there were 4 minutes left, I took them out and they were just too "done." So, the next batch I only baked for 15 minutes and they were perfect!! I also got 34 cupcakes out of the mix because I used a scoop to fill the cups only half full. It was perfect for me to pipe the Cool Whip on and decorate. I decorated them by putting a Valentine M&M in the middle and sprinkles all around. They were so cute and yummy! I think I'll try lime Jello next month for St. Patrick's Day!