I was a little hesitant to make this recipe because of all the negative comments. I decided to try it out anyway. It came out delicious! I think the complaints of hard rice are because brown rice is a little hard no matter how long you cook it. I used white rice, it was nice and soft. I also did not cook the chicken before, so I had to put it back in for the 10 min. after I added the last bit of cheese. I will make this again, the whole family liked it.